Restorative Justice Community Member Volunteer

In the Conflict Center Community Group Conferencing model, community members represent the local community voice and are responsible for helping to identify harms done by the person who caused harm (offender) as well as suggesting potential contract items that can be completed to repair these harms. The community members have an equal voice in the process. This two hour training will teach volunteers:

  • How to be a Community Member in a Community Group Conference

  • How to talk about the impacts of crime and conflict on the community

  • How to ask questions for understanding the impacts of crime and conflict

  • How to brainstorm ideas for repairing the harmful impacts of crime and conflict

*The training is not drop-in; you must fill out our the volunteer application before attending. Someone will be in touch with you shortly after you submit your application.

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Restorative Justice Facilitator

Restorative Justice Facilitators will be compensated $100 per case or have the option to donate their time.

Duties and Responsibilities

  • Follow procedures and script outlined in the training manual and training sessions.
  • Maintain confidentiality of the person who was harmed, the person who caused harm, and the court and police records.
  • Maintain impartiality and establish ground rules throughout the process.
  • Facilitate pre-conference and conference meetings with person who was harmed and people who caused harm toward a positive resolution whenever possible.
  • Assist participants in developing and approving a mutually acceptable agreement (contract), in writing, as part of completion of the Restorative Justice process.
  • Complete all necessary paperwork accurately, completely, and in a timely manner.
  • Give necessary feedback regarding meetings to staff, especially if there is a concern or problem.
  • Accept cases regularly and complete within required timelines.


  • Complete background check prior to facilitator training (please note outcome does not automatically determine eligibility)
  • Ability to assume responsibility, honor commitments, and conduct meetings as scheduled.
  • Ability to communicate with people who caused harm and person who was harmed and understand their perspectives and concerns.
  • Ability to maintain openness to different cultures and beliefs and work with individuals of different identities and backgrounds.
  • Ability to identify and separate your personal values from issues under consideration.
  • Ability to communicate in a courteous and professional manner.
  • Ability to maintain impartiality when people are in conflict and project a calm presence.
  • Ability to work independently and within departmental and program policies and procedures.
  • Ability to keep conference focus on the incident and its impact rather than on the character or worth of the person who caused harm.
  • Ability to explore complex and sometimes contradictory factual and emotional information.
  • Ability to be persistent in a process that may require multiple contacts over an extended period.
  • Ability to understand power imbalances and how to recognize the unique circumstances regarding power imbalances between people who were harmed and people who caused harm.
  • Ability to show respect for all participants and willingness to address bias, both your own and when present within the group.

Facilitators and Co-Facilitators

All cases will have two facilitators assigned to them. New facilitators will always be placed with a more experienced facilitator until they feel comfortable with all areas of facilitation. The benefits of this include: 

  • Increased safety
  • Another person to listen and perhaps hear things that you missed
  • Someone to share the workload
  • Another viewpoint on how to approach a case
  • Balancing skills and strengths
  • Sharing feedback after meetings

Legal Issues

  • Handling of police reports
  • Confidentiality of statements made by participants to facilitators
  • Mandatory reporting
  • Protection against facilitators being sued
  • Protection against the program being sued for any damages that might result from the person who caused harm doing reparative service

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